Orders & delivery
How are your products packaged?
Our pieces travel a long way – sometimes from remote villages, sometimes through tropical heat, often carried by local couriers before they begin their journey by air.
Because of this, there can be temperature changes and occasional humidity, and we want every item to arrive safely. For that reason, we sometimes use protective plastic sleeves where it's necessary to shield your piece from moisture during transport.
We try to keep plastic to a minimum and kindly encourage you to reuse it whenever possible. Besides that, we choose paper and cardboard packaging certified as sustainable, and every order is wrapped by hand with care.
Do you offer gift wrapping?
Yes, absolutely. And it's free. If you'd like your order wrapped as a gift, just send us a message at hallo@sorarepieces.com and we'll prepare it for you with care.
SHIPPING
When will my order arrive?
The processing time before your order is shipped is 1–2 business days. After that, delivery times depend on your destination and the shipping route from Spain or Germany, where we currently fulfil most orders.
- Within Spain/Germany:
Approx. 1–3 business days, depending on the type of shipment. - Within the European Union:
Usually up to 7 business days. - USA, Canada, Korea, Japan (example)
Approx. up to 14 business days. - Australia & New Zealand
Approx. up to 18 business days.
Please note: Shipping times can vary depending on customs, local handling and peak seasons. Thanks for your understanding. In any case of uncertainty please reach out to us. We are happy to help!
How do you ship?
We ship your order from Spain and Germany, safely packaged, insured and with tracking included. Like that you can follow your parcel at any time.
We always try to keep shipping costs as low as possible. The exact rate for your destination is shown in your cart before you check out. And that's it. No extra or hidden costs :)
PRODUCTS
Where do your products come from?
We source our pieces through a small, carefully built network that has grown over many years with partners from Portugal to the Caribbean, from Kenya to Southeast Asia. Most of them we know and met personally: people who practice their craft with pride, dedication and often under challenging conditions.
Their stories, ideas and traditions inspire us and we carry the most beautiful ones forward. To you.
What does "handmade" mean and what level of perfection can I expect?
For us, "handmade" means authenticity made visible. Real craftsmanship, textile artworks shaped by skilled hands, and materials that come directly from nature.
This also means: Our pieces are not meant to be perfect. They are allowed to carry traces in their material, their form, their story. We don't believe in mass production. We believe in meaning.
In practice, this can look like: a small knot in a handwoven scarf where a new thread was joined, a tiny irregularity in a pattern after many focused hours at the loom, natural variations in leather, fibres or plant dyes that no machine could ever reproduce.
Why are your pieces more expensive than mass-market products?
Let's be honest: we love shopping too. And yes, sometimes it can be loud, colourful and full of glitter, and that's perfectly fine. But there's another kind of shopping joy.
Our pieces don't come from factory halls, assembly lines or low-wage production. They are made individually, often according to our own ideas, and always with time, skill and meticulous handwork. We keep an open-book communication with our partners. We know exactly what raw materials and labour cost — and once we understand that, we don't negotiate them down.
We meet each other fairly and respectfully.
And yes, also our own work for marketing, storytelling, shipping and visibility, which can be significant.
We're not doing this to get rich.
We're doing it because we believe in this idea.
Can I see where the products come from?
Yes, absolutely. We're happy to arrange direct visits if you're interested in traveling, for example to the Turkana region in Kenya, or to Northern Thailand to watch the weavers at work.
Social projects in Bangkok are also worth visiting, and we support them in different ways.
SHOP
Why do the colors sometimes look different in the photos?
Sometimes colors appear slightly different depending on the device you're using.
We do our best to photograph all products as true to the original colors as possible, but small variations can still occur for technical reasons.
CONTACT
Can I meet you in person?
In general: yes, we'd love that. We really do. But the truth is: we live very far apart, even though we've been close friends for more than 20 years and are basically family by now.
So you'd have to travel. We're not on holiday there. We actually live and work in these places. With rent, bills, little aches and pains, and occasionally even bad weather… but also with so many things we're deeply grateful for.
Do you also have a physical store?
No, SoRarePieces is available exclusively online. We don't operate a physical store, and pick-ups from our storage locations aren't possible. But who knows: never say never, right? 😉
We hope this FAQ already answers most of your questions? If not: write to us.
We're always happy to help :)